Welcome to our FAQ section! Here you’ll find answers to common questions about our products, services, shipping, returns, and more. If you have any further questions, please feel free to contact us.
1. What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
Other payment methods
2. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also check the status of your order by logging into your account on our website.
3. What is your shipping policy?
Orders are usually processed and shipped within 3 business days, please check our Shipping Policy page for details.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can change or cancel orders that have not yet been processed. We will not be able to make any changes after the order has been shipped, but you can return the item after it is delivered.
5. What if my item is damaged?
If your item arrives damaged, please contact us within 48 hours with details and photos of the damage. We will assist you with a replacement or refund.
6. What is your return and refund policy?
You can return items within 7 days of receiving your order, provided they are unused and in their original packaging. Please refer to our refund and return policy section for details.
7. How do I contact customer service?
You can contact our customer service team at freight.coord@dwhufaofvheucv.com or via the contact form on our website. We strive to respond to all inquiries within 24 hours.