Thank you for shopping at www.dwhufaofvheucv.com. We are committed to providing you with high-quality products and customer satisfaction is our top priority. This Refund and Return Policy outlines your rights and the process for returns and refunds.
1. Return Eligibility
You may return products purchased from our website if the following conditions are met:
The item is unused, in original condition and in its original packaging.
Returns must be initiated within 7 days of receiving your order.
Certain items are not returnable, including:
Products without original tags, damaged
2. How to Initiate a Return
To initiate a return, please follow the steps below:
Contact Customer Service: Please email freight.coord@dwhufaofvheucv.com and provide your order number and details of the item(s) you wish to return.
Receiving a Return Authorization: Once we receive and approve your request, we will provide you with a Return Authorization (RA) number and instructions on how to ship your item(s) back.
Packing Items: Pack the item(s) securely in its original packaging (if possible) and include a copy of your RA number.
Shipping Items: Please ship your package to the address provided in your RA instructions. You are responsible for return shipping costs unless otherwise specified.
3. Refund Process
Once we receive your returned item, we will:
Inspect the item to confirm that it meets our return criteria.
Once your return is approved, your refund will be processed within 10 business days.
Refunds will be issued to the original payment method used for your purchase. Please note that bank processing times may vary.
4. Exchanges
We do not currently offer direct exchanges. If you require a different item, please return the existing item and place a new order for the item you require.
5. Damaged or Defective Items
In the event that you receive a damaged or defective item:
Please contact us within 48 hours of receiving the item.
If possible, please include a description and images of the damage.
We will provide return instructions and cover return shipping costs for damaged or defective items.
6. Delayed or Missing Refunds
If you have not received your refund after the specified processing period:
Check your bank account again.
Contact your credit card company as it may take some time for your refund to be credited.
If you have completed all of the above and still have not received your refund, please contact us at freight.coord@dwhufaofvheucv.com.
7. Changes to this Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions about our Refund and Return Policy or need further assistance, please contact us at:
E-mail: freight.coord@dwhufaofvheucv.com
Thank you for your understanding and choosing us! We appreciate your patronage and are happy to help you.